Thai AirAsia, the low-cost airline that offers domestic and international flights from Bangkok and other cities in Thailand, has announced on Friday evening the suspension of their services within Thailand with immediate effect, until the end of July.
They relayed the decision to their customers via their social media pages, citing the government announcements of Friday which restrict provincial travel within the Kingdom.
The company stated on their post that they aim to contact directly passengers who are booked on any domestic flights within July 10 to July 31.
Thai AirAsia also mentioned that they will be sending out SMS messages and emails to the booked travellers right away to alert them to the news.
At the moment, this is the only guidance that the airline has issued, aside from communicating that they plan to resume operations in August.
There has been no mention of refunds for passengers on those flights, which has left netizens up in arms over the apparent lack of customer care.
Some also said that they are now confused over which airlines are currently operating and which are not, with Thai Smile also said to be suspending some flights.
Many however, have commended AirAsia for their decision, which will cause further financial damage to a company that is known to have been struggling of late.
One passenger wrote on the airline’s Facebook page: “Credit to Air Asia for doing the right thing in these unprecedented and challenging circumstances.”
There have not been any updates made at the time of writing this, on Saturday morning, in English via the AirAsia website, only in Thai language.
Anyone who wishes to check for those as the day progresess, as this news was announced late on Friday night, should visit: https://www.airasia.com/en/gb
Thai AirAsia is a joint venture of Malaysian low-fare airline AirAsia and Thailand’s Asia Aviation, that has operated since December 2003.
AirAsia was in the local news this week as it was announced that they had paid $50 million to buy Gojek’s Thai operations.
