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Thailand’s New Law Lets Buyers Inspect Packages Before Paying

Thailand’s new law, which allows customers to open their online order packages before making a payment, has taken effect, as announced by the Royal Thai Police.

Prime Minister’s Office Minister Jiraporn Sindhuprai stated that this regulation was published in the Royal Gazette on July 5 and came into effect on October 3, providing logistics and delivery companies ample time to adapt to the new law.

This legislation, known as the Contract Committee Notification on Cash-on-Delivery (CoD) Service law, aims to accommodate the increasing popularity of online shopping.

Ms. Jiraporn explained that the law safeguards both customers and logistics companies by ensuring that customers can decline payment if the items are defective, damaged, or do not match their orders.

Moreover, customers have the option to return the entire batch of goods even if only part of the order is incorrect.

Under this law, customers must return any incorrect or damaged goods within five days, and any payments made must be refunded within 15 days.

A receipt, which includes the buyer’s information, tracking numbers, order details, and the signatures of the delivery driver and the issuing authority, must be provided immediately after payment.

Delivery drivers are now required to either record a video or take a photo of the customer opening the package at the time of delivery.

Should there be any rejected goods, delivery companies must retrieve them from the customer at no extra charge within five days of notification.

The companies are also tasked with investigating the validity of rejection complaints and inspecting the rejected goods. If the complaints are justified, a refund must be issued within 15 days of payment.

Ms. Jiraporn emphasized that the “Dee-Delivery” or Good Delivery initiative is designed to enhance the efficiency of delivery services and establish fair business practices that are beneficial to both customers and delivery firms.

This measure additionally serves to protect consumers from scams involving significantly undervalued goods sent to them under the guise of their online orders.