New Panel Created To Protect Online Shoppers From Fraud

The Ministry of Digital Economy and Society (MDES) has set up a committee to address online transaction issues, expecting to help victims of fraud related to internet shopping.

Saree Aongsomwang, secretary-general of the Thailand Consumer Council (TCC), said the committee comprising three representatives from the MDES and 18 other agencies “will tackle and prevent problems, handle consumers’ complaints and gather information to come up with guidelines.”

Ms. Saree stated that creating the committee had been an “important step forward” for several agencies to work together to protect consumers from fraud associated with online transactions.

Some member agencies that make up the MDES’s committee are the TCC, the Technology Crime Suppression Division, the Royal Thai Police’s Cyber Crime Investigation Bureau, the Police Cyber Task Force, and the Consumer Protection Division.

The group also includes the Food and Drug Administration, the Bank of Thailand, the Office of the Consumer Protection Board, the Department of Intellectual Property, the Foundation for Consumers, and the Electronic Transactions Development Agency.

After creating the committee, TCC will focus its efforts on protecting consumers. On Monday, the agencies involved will join an online ceremony to sign a memorandum of understanding focused on ensuring the safety of consumers who purchase goods and services online.

The ceremony, chaired by Digital Economy and Society Minister Chaiwut Thanakamanusorn, will also include online marketing services operators, such as LNW, Central JD Commerce, Lazada, Beauty Nista, and Ascend Commerce, Ms. Saree added.

Ms. Saree went on to say that the TCC’s move marked another important milestone for consumer protection in the digital age “when state agencies, the private sector, and the civil sector team up as a strong network to solve the problem and protect people more efficiently.”